In this section you'll find answers to the most common questions about your stay at Apartamentos Suites Santa Cruz. Practical and useful information to help you plan your trip with complete peace of mind and no surprises.
What time can I enter my apartment?
Your apartment will be available from 3:00 PM. If you arrive earlier and wish, you can ask us about the possibility of leaving your luggage.
What time do I have to leave the apartment?
Check-out time is until 11:00 am. If you require a late check-out, please check availability.
How can I get to the apartment?
Our apartments are located in a pedestrian zone, so car access is not allowed.
By car: we recommend the Cano y Cueto public parking lot, located a few minutes' walk away.
By taxi: tell the driver to drop you off at Plaza Alfaro, just a one-minute walk from the apartment.
Airport transfer: We offer transfer service upon request (please inquire).
Do the apartments have free Wi-Fi?
Yes, all our apartments have free high-speed Wi-Fi.
Are the apartments equipped with a kitchen?
Yes, all apartments have a fully equipped kitchen, with appliances, cookware and utensils necessary for your stay.
Are pets allowed?
No, pets are not allowed in the apartments. Only assistance animals are permitted.
Is smoking allowed in the apartments?
No. Our apartments are smoke-free spaces, so smoking is not allowed inside.
Do you offer cleaning services?
Yes, we provide regular cleaning service and change towels and bed linen depending on the length of your stay.
Do you have a luggage storage service?
Yes, we can store your luggage on both the arrival and departure days when you book through our official website, subject to availability.
How can I modify or cancel my reservation?
You can manage your booking directly through our website, including all bookings you've made on our official website. Modification or cancellation policies will depend on the selected rate.
Only through the web Advantages
Only through our main hotel communication channels will you find booking advantages.
